Testimonials

I have recently started collecting Medieval gear such as weapons and armour. All the people I have dealt with at Medieval Collectibles have been so kind and helpful! I thought I needed to tell others how happy I am with your company.
Thank you for your great customer service!

I purchased about $300 worth of costume pieces from Medieval Collectibles in anticipation of a LARP event ten days away. One of the items was out of stock with an estimated resupply within 3-5 business days. I wasn’t sure if the time estimate was accurate online, so I ordered a backup item as well. The …

I can’t wait to wear my new costume! Read More »

Great service from Jessica and Amber. This is why I came back to this site, a great customer experience and great products.

Ordered an 1860 Cavalry Saber to give to an army buddy who is retiring after almost 30 years of service. 20 hours later it was delivered to my door step. 20 hours. That is absolutely fantastic. First time ordering from Medieval Collectibles, but will most certainly not be the last! I can’t thank y’all enough …

First time ordering, but will most certainly not be the last Read More »

I’d love to give feedback. I just got the item I ordered today and it is amazing! The product is exactly what I expected and I look forward to wearing it. The shipping was fast and ordering was very easy. Great product and service overall. Thank you!

Just a note to say “THANK YOU”. My Order arrived today and I am very pleased with the items. I appreciate your promptness in getting these items to me. Your service was terrific, and I look forward to doing more business with you

Hey guys, just wanted to thank you for being very kind and helpful about me asking all the questions and what not. I got my armor in Wednesday and i love it. Its so cool.

Yall customer service is excellent!!

I was out of town when my order arrive and I just saw my gambeson for the first time. I am so thrilled with the quality and it fits perfect. The pictures on the site don’t do it justice, I’m so happy. The same goes for the thigh protection. I’m as equally happy with them. …

I am so thrilled with the quality! Read More »

Thank you so much for your awesome customer service . You’ve been amazing!

I had to write you this  and I hope you can share it with your team. I received my order today and I wanted to say the BIGGEST thank you! It is amazing and better than I expected I was so happy with it I wore it the rest of the day (6-9) because I …

Thank you! Thank you! Read More »

Fantastic Service!
I had placed an order, then realized I needed to change a few things. I emailed customer service, and Amber responded and helped me with my order. She made sure that I was more than satisfied. I doubt I’ll ever order from another company for my Renaissance Faire needs.

Thank you for your extensive assistance. I’m impressed by the thorough customer service!

I’m amazed at the five star customer service!

I am sincerely impressed with the level of proactive service you all have offered. Not only was this a great supplement to the notifications on the original order that certain items were not currently in stock, but this proactive communication included an open offer to assist, and the clear outline of when items are estimated …

Impressed! Read More »

Thank you for your exceptional customer service! I will definitely order from Medieval Collectibles in the future because of how promptly and efficiently this issue was taken care of.

Good afternoon , my name is James and I’m sending this to The Management Team because I just wanted to let you know the fantastically awesome experience I just had on the phone w/ Amber. She was extremely professional & seemed very knowledgeable as far as the different products from diff. suppliers and I only …

Fantastically Awesome Read More »

Thank you and I did in fact receive the email and store credit code a few hours after I emailed you. I still really appreciate you getting back to me regardless. You are a wonderful person and if everyone in the company is like you I will enjoy shopping with Medieval Collectibles for years to …

Wonderful Person Read More »

Your company service and communication was the best I have ever had! For a $30 costume! I hope your company values you as they should. 

Hi there! I called customer service last week to ask several questions about a shrug jacket. Her name is Bailey and she personally measured the parts of the jacket that I was worried about fitting properly. She really was wonderful and so helpful and I ordered the jacket right away after she gave me the …

Personal Attention Read More »

Thank you for promptly getting back to me about the items mentioned. “RARELY” do I get service & information like this. Thanks again for being exceptional at your job!

Amber, thank you very much. It is exceptional customer service like you are providing that makes me want to purchase again from your company. Thank you for all of your help!

Your customer service was excellent. She followed up with me regarding my order without my even asking.

Best customer service with two different people that I have had with any company.

You’ve been amazingly helpful and have reduced my stress level significantly! Thank you so much for your help! Don’t stop being awesome!

I am sending you this email to let you know the exemplary customer service I have had with an order I placed a while ago. Haley has been wonderful!!!!!! I purchased a coat for my husband that was not quite the quality I was looking for, but she helped me find what I …

Wonderful Staff Read More »

Thank you very much! 🙂 I must say, you really have great customer service! 🙂

Haley – Thank you so much for your special attention to this!  Everything arrived on time, we took them this weekend to the Ren Faire, and they were all fantastic!  Much appreciated! 

I have said this before over the phone but I’m going to say it again now: This company has given some of the best customer service I have ever experienced! I have been all over the world while in the military so I have shopped in person and online at many different places and sites. …

Among the Best Read More »

Thank you, Haley. You’ve been very helpful. Excellent customer service. 

I just ordered the Game of Thrones Hand of the queen pin from your sales representative Haley, and I must say that she provided friendly, accurate and remarkable service. Most days I deal with telephone representatives and with payment, billing, and/or personal information most times communication is never pleasant. Haley was more than helpful, not …

Remarkable Service Read More »

You guys are fantastic and I will always highly reccomend you for your quality and customer service! I just received my embroidered elven cloak and I love it! As a bigger guy it fit me perfectly! Thank you all so much for your help!!

Thank you so much for your diligent and personal customer service. Again thank you for your sincere effort in ensuring I received what I was looking for. I genuinely cannot ever recall having such a pleasant customer service experience. Idk how large of a company y’all are, but if you have a supervisor I’d very …

Pleasant Experience Read More »

I just wanted to say thank you. This has been some of the fastest shipping and best customer service I have received in a while!

I am a staple in the SCA in SoCal and I was very impressed with your customer service. I will highly recommend you going forward and will use your service myself in the future. 

Thank you so much, Haley! I have to say that, between the phone call and the email about the potential out of stock item, this has been some of the best customer service I’ve ever encountered. I’ve worked in shipping and receiving and I know that that’s many times quite hard to come by. Please …

Best Customer Service Read More »

Dear Medieval Collectibles, just received Grandson’s package! I’m excited. He’s not woken yet and I cant wait for him to open it. I’m as bad as him:) That was the fastest delivery I’ve ever had. You guys are awesome. Totally helpful and eager to please your customers. I couldn’t have done it on my own. …

I'm Excited Read More »

Wanted to thank Haley for her excellent help and service while putting this costume together. I had so much fun and it was a big hit with the workers as well as the people in attendance. Thank you so much.

This company provides quality product at fair prices and has EXCELLENT customer service, something I have not experienced in a very long time! Keep up the good work! Blessed Be!

Your customer service is outstanding, and a personal Thank You to Sierra, Who Helped me keep my cool with UPS. … For real, I was very upset and frustrated with how they handled the delivery process.A “3 day priority express” should not take more than a week to arrive.My order did finally arrive and everything …

Actually Cared Read More »

Just received this a few minutes ago, and I am thrilled. 🙂 This came way earlier than I expected. Looks SO GREAT with my darkened chainmail. My wife has a matching black and green dress and we will surely be the hit at our local Ren-fest. THANK YOU for the fast service. Mytholon products ROCK! …

Thrilled Read More »

Chelsey is an absolutely delightful young lady to deal with. She was very helpful & brought a smile to my face while being professional.

Hello, I don’t know if this is the right message board for this, I just wanted to say thank you, the medieval cutlery I ordered, I bought one for myself and one for a gift and they are awesome! Thanks again

Wow! Thank you, Mya and Sierra, you really made my shopping experience GREAT. You both have Great Customer Services and Values. I look forward to shopping again soon.

Your amazing customer service and wonderful selection keeps me coming back! Thank you, and you have a wonderful day as well.

Thanks so much for helping me out with this – I really appreciate it! I was really worried that I might be out of luck, when I saw that the figurine was broken, but you’ve made this supremely easy and non-stressful. Thanks, again, for everything!

Thanks, Mya! So I don’t really need to phone them after all. It was the word “Exception” that alarmed me, having not seen it before from UPS. I’ll be happy to see the brown overdress. As I said in my review of the green one I already have, I’ve found they’re great just to wear …

Great to Wear Read More »

Received my order yesterday, the Aaron Black Canvas Cloak. My son is absolutely delighted with it; appearance and construction. It is very well made, tight seams, sturdy fabric. I even checked the button at the neck closure, as I’d read some negative reviews about the button being loose. The button is …

Very Well Made Read More »

I have always loved this store for many years and I will continue to shop here for the best prices! Thank you again so much.

Thank you. I have enjoyed all of the items I have purchased from you, and wear them proudly whenever I have the opportunity! Your creations have been a valuable part of our Shakespeare Company for a number of years. Thank you again!

I’ve ordered quite a few items and they’ve all been of excellent quality. The one time I received an item that failed (due to a manufacturing defect), they quickly made right after receiving my photographs. Definitely a company you can feel safe ordering from.

Hi, just wanted to send a quick note and tell you how impressed I was with with my recent order. It shipped super quick and my wife and I were very happy with our belts. Thanks again for our excellent retail experience with your company

I had to contact your company twice in the passed couple of days. I spoke with Haley (@ ext. 124 ) both times. First she helped me set up the return of items that didn’t fit correctly, her friendliness and professional attitude made it a enjoyable call, all she gave info on what to do …

Continued Orders Read More »

I recently ordered the Shadow Master Four Button Waistcoat. I received the order in just 1 1/2 days. Very impressive. Even more impressed in the quality of the item. We were skeptical that the vest would not be as BA as the picture on the website. Extremely happy new customer! Thank you!

I’ve browsed your website for quite awhile and am subscribed to the mailing list. You’re products are great so I came here to get a specific revolver for a character I’m doing for Halloween. I realized after I ordered the item that it was out of stock and sent and email wondering if I would …

Coming Back Read More »

Thank you so much, Mya. Your customer service is really exceptional, no joke. I am kind of blown away.

Wow, what an incredibly fantastic collection of Medieval clothing and accessories and at fairly reasonable prices!!!! So glad you have added this collection your products.Wish you had done this years ago. Keep up the great selections. Thanks.

I would just like to start off by saying thank you. I was very pleased with the experience of your site, your product assortment, and the ease of which I was able to handle my issues. The rep I spoke to on the phone, Ms. Sierra, was exceptional. Extraordinary in the truest sense of the …

Exceptional Rep Read More »

I am sending you this to let you know the exemplary customer service Ihave had with an order I placed a while ago. Haley has been wonderful!!!!!!I purchased a coat for my husband that was not quite the quality I waslooking for, but she helped me find what I wanted and assisted with theorder. …

Exemplary Service Read More »

I am writing to let you know of the experience I had on the phone this morning with Haley. I can not even explain to you how happy she turned around a sad situation for me. First things first your company must value its customers because I had placed the order online the night before …

Great People Read More »

To whom it may concern, I just wanted to say thank you to your customer service staff. In particular Sierra. She was very helpful. Your warehouse was out of stock on the Tristan Leather Jerkin and the pant that went with the outfit. She contacted other warehouses to get me the size I needed and …

Definitely Recommended Read More »

You guys are fantastic and I will always highly reccomend you for your quality and customer service! I just received my embroidered elven cloak and I love it! As a bigger guy it fit me perfectly! Thank you all so much for your help!!

I could not believe that I already received my robes yesterday! With all of the low-quality items out there, these days one never knows what one will really get. These robes are wonderful and excellently made and I am very pleased with them. It is possible that when the cream colored ones …

Wonderful Read More »

Thank you, Mya! You are always so prompt and helpful. I’m very happy I chose Medieval Collectibles to get their shoes, for the customer service alone! Cheers,

Every time I’ve called, the service has been excellent. This last time, I’d ordered something and realized I needed it sooner than the shipping I’d paid for could get it to me by, plus it was out of stock, and Mya was very helpful in upgrading me to faster shipping and also making sure it …

Service Has Been Excellent Read More »

I truly appreciate your understanding and grace regarding this issue. I have updated my account’s default shipping information and believe that it is accurate and correct now. Thank you very much for your generosity! Your customer service skills are to be lauded and commended – and I deal with a lot …

Truly Appreciated Read More »

Medieval Collectibles is a great place to shop for very unusual items and I like visiting the website on occasion and sometimes making a purchase for which I have always been pleased.Thank you again,

I placed an order via text chat with your wonderful service person Mya. I had to write and let you know just how grateful I am with Mya’s excellent help. Last minute invite for my Granddaughter Audrey (7 years old) to attend a Narnia costume themed birthday party on Sunday. Thankfully, I stumbled on your …

My Lucky Day Read More »

Your service has been excellent and has greatly impressed me. Thank you so much for the prompt timing of your responses. I shall wait patiently and I wish you a good day as well.

Thank you for your patience and effort. You definitely showed me that your company is reputable and changed my mind. I intend to continue my business with you, so store credit is fine. Thank you once again.

I have to say, these are AMAZING! My daughter will love them. Look better then I thought they would. Came in a great packing. Thank you so much

Yesterday, I was upset because the items I wanted for our military ball were out of stock and were not expected to be in stock in time for me to wear them. So, I called in to make sure the ship times were correct on the website (which of course they were), and to see …

Bless Y'all Read More »

I had some problems with my order. Fortunately my agent, Mya, was able to help me get everything sorted. She’s a badass. Looking forward to wrecking some shit with your products, and I will do so beautifully. Thanks again

Just wanted to say thank you for all your help! I finally ordered an axe and had is shipped 2 day service since I took forever to makeup my mind. I appreciate your speedy responses and assistance! Please pass on my sentiments to your managers or owners, GREAT customer service! Your business had been recommend …

Speedy Responses Read More »

Thank you so much for your help. I am so impressed with your service, we will be lifelong customers at this rate.

We ordered several items and one shirt didn’t match the color shown on the website. The staff at Medieval Collectibles went out of their way to help us find a suitable replacement and shipped it to us in time for our event!  This is how you earn customers for life!  Thank You Medieval Collectibles and …

Went Out of Their Way Read More »

I just wanted to take a minute to thank you for the phenomenal Customer Service. You took your own time to look for alternatives for a pirate outfit for my wedding when the one I originally wanted was not in stock. You said you would call me back and you did with a lot of …

A Minute of Thanks Read More »

Thanks so much, Ashley! You and your team have been very patient with all my changes. Thanks for making it happen when we need it the most!

I really like how quick you guys got back to me! Honestly if I could leave you at tip I would. Guess I’ll just need to order more cool stuff!

My word! You are Amazing! I can’t wait for my helm to get here! you just made my day. Also I was looking for that chest plate at other sites you’re price is the lowest so I’ll be sure to look through your goods before I shop anywhere else. Keep up the good work, Mya!

I just want to thank you for the replacement of the fairy. You are a very professional company. I will recommend you to my friends and continu buying your items. Once again thank you very much.

Thank you for the fast shipping of my Leopold padded collar. All other collars similar to this have a far too high of a neck, making it difficult to wear an arming cap. This one, with the shorter neck, should work perfectly under my steel gorget and pauldrons. The Leopold padded bracers and greaves are …

Work Perfectly Read More »

I recently ordered a Viking Throwing Axe from you and had a question about how the axe head is fixed to the shaft. I called in and a very helpful lady talked with me about it. She personally reached out to the supplier to ask the question on my behalf and then returned a call …

Personal Touch Read More »

Thank you for the super service and fast delivery of the two tankards and the cuffed medieval pants! The tankards are simple, but very heavy-duty and well made. I bet with a little while in the freezer, they will keep a drink cold for hours. The pants fit perfectly, and look great with knee-high boots. …

Super Service Read More »

Thank you so very very much for ALL you help, All your efforts made a world of difference! I hope they recognize you for your OUTSTANDING care and above beyond customer service!

I just got done doing a live chat with Mya.  I wanted to let you know that she was extremely helpful, courteous, and prompt with her answers. I gave her a couple of hard questions, and she researched them and helped me immensely. Please know that I appreciate the customer service, and will be a …

Returning Customer Read More »

Your Customer Service department, in particular Representative Mya, is awesome! Quick to respond and assist. This is the first time I have gone through this department. I wish all customer service was this good. Kudos to you and your team. This alone will keep me coming back

Love the customer service you have.

I am writing this note to say how much Mia was at helping me with my order. I ordered a cloak arm bracers a sword and the Tristan set. The sword was on back order so I had to choose a different one, which is ok cause I like the one better. there was a …

Thank You, Mia Read More »

Thank you for all your help! I received the steampunk bandit t-shirt the other day and it is great! I had looked at other sites trying to find a cool shirt for my boyfriend with no luck until you suggested this one. He loves it! So thanks again for your help. I wrote the code down for …

He Loves It Read More »

Everything has been met and beyond on my end, thank you again for such a speedy response!  It’s wonderful to know that even in a situation such as this, customer service is first and foremost. It’s been a wonderful experience, and I look forward to searching more through your catalogue in the future! 

I must say that on the customer service level, you do a really good job and it is appreciated.

I’ve always loved your products and have been extremely satisfied with every order I’ve made. Recently I had a small issue so I called the Toll Free number and reached customer service representative. They were very nice and solved things quickly. I love your website and I intend to keep using it for a long …

Solved Quickly Read More »

Thank you so much!! You have great customer service which separates your company from the rest of the pack.

I want to say how impressed I am with the entire family of your companies! You all have been amazing to do business with and I am in love with the items I’ve received from you.  Both the quality of your products and the experiences I’ve had working with you all on any issues that have come up have …

Life Long Customer Read More »

Hello Melissa, Thank you, thank you, thank you. The tankard has arrived in the promised 3 business days and I love it! I will certainly be using your company in the future and recommending that others do so. Thank you very much for the excellent customer service and I will saying as much on those …

I Love It Read More »

Excellent – this is why I really like dealing with your site.  You are so responsive and helpful.

I spent HOURS online trying to find pieces of clothing to complete the look for my costume. I was alarmed by how few companies specialize in the look/feel i was going for. After stumbling across Medieval Collectibles, i decided to take a chance of these guys. I have to say, I’m more than impressed. Shipping …

Complete the Look Read More »

I am sending you this note because this past Monday, I received superior service from one of your associates, Elizabeth.  I am hosting a Wild West party and needed an outfit to wear and had lots of questions and didn’t even know really which direction to go regarding styling.  Elizabeth was so kind and patient …

Superior Service Read More »

Dear Emily, I am sincerely grateful to you and your team for ensuring my order arrived on time. How did you manage to do it? All the way to Australia in such a short time! It meant a great deal to me that you were able to have my order delivered before our tango performance …

Sincerely Grateful Read More »