Thank you for your exceptional customer service! I will definitely order from Medieval Collectibles in the future because of how promptly and efficiently this issue was taken care of.
Good afternoon , my name is James and I’m sending this to The Management Team because I just wanted to let you know the fantastically awesome experience I just had on the phone w/ Amber. She was extremely professional & seemed very knowledgeable as far as the different products from diff. suppliers and I only wish I would have placed my original order w/ her instead of using your website. She verified that my replacement items from the original order were currently “in stock” so my order could ship all at once & still save me the shipping charges. Fantastically Awesome!!! So , I just wanted ta give a “shout out ” to you guys that maybe you should consider her for a place on your management team. BECAUSE of Amber , I will be a return customer. Thanks!
Thank you and I did in fact receive the email and store credit code a few hours after I emailed you. I still really appreciate you getting back to me regardless. You are a wonderful person and if everyone in the company is like you I will enjoy shopping with Medieval Collectibles for years to come!
Your company service and communication was the best I have ever had! For a $30 costume! I hope your company values you as they should.
Hi there! I called customer service last week to ask several questions about a shrug jacket. Her name is Bailey and she personally measured the parts of the jacket that I was worried about fitting properly. She really was wonderful and so helpful and I ordered the jacket right away after she gave me the measurements! Thank you Bailey! I can’t wait to receive the jacket in the mail 🙂
Thank you for promptly getting back to me about the items mentioned. “RARELY” do I get service & information like this. Thanks again for being exceptional at your job!
Amber, thank you very much. It is exceptional customer service like you are providing that makes me want to purchase again from your company. Thank you for all of your help!
Your customer service was excellent. She followed up with me regarding my order without my even asking.
Best customer service with two different people that I have had with any company.
You’ve been amazingly helpful and have reduced my stress level significantly! Thank you so much for your help! Don’t stop being awesome!
I am sending you this email to let you know the exemplary customer service I have had with an order I placed a while ago. Haley has been wonderful!!!!!! I purchased a coat for my husband that was not quite the quality I was looking for, but she helped me find what I wanted and assisted with the order. Now once again she had helped me with a return size adjustment. She could have made me do all the leg work, but she didn’t; she assisted me and took the time to ensure I have what I need. Thanks for having such a wonderful staff member who truly lives customer service!!!
Thank you very much! 🙂 I must say, you really have great customer service! 🙂
Haley – Thank you so much for your special attention to this! Everything arrived on time, we took them this weekend to the Ren Faire, and they were all fantastic! Much appreciated!
I have said this before over the phone but I’m going to say it again now: This company has given some of the best customer service I have ever experienced! I have been all over the world while in the military so I have shopped in person and online at many different places and sites. This company truly ranks among the best in my opinion and I will certainly be a repeat customer.
Thank you, Haley. You’ve been very helpful. Excellent customer service.
I just ordered the Game of Thrones Hand of the queen pin from your sales representative Haley, and I must say that she provided friendly, accurate and remarkable service. Most days I deal with telephone representatives and with payment, billing, and/or personal information most times communication is never pleasant. Haley was more than helpful, not just in answering my shipping questions, but placing my order. So I just wanted to say thank you again, and I look forward to future purchases.
You guys are fantastic and I will always highly reccomend you for your quality and customer service! I just received my embroidered elven cloak and I love it! As a bigger guy it fit me perfectly! Thank you all so much for your help!!
Thank you so much for your diligent and personal customer service. Again thank you for your sincere effort in ensuring I received what I was looking for. I genuinely cannot ever recall having such a pleasant customer service experience. Idk how large of a company y’all are, but if you have a supervisor I’d very much like to pass my gratitude on to them as well. 10/10 A+ would buy from again, absolutely.
I just wanted to say thank you. This has been some of the fastest shipping and best customer service I have received in a while!
I am a staple in the SCA in SoCal and I was very impressed with your customer service. I will highly recommend you going forward and will use your service myself in the future.
Thank you so much, Haley! I have to say that, between the phone call and the email about the potential out of stock item, this has been some of the best customer service I’ve ever encountered. I’ve worked in shipping and receiving and I know that that’s many times quite hard to come by. Please pass that along to whomever would like to hear it! Thanks again for your attention to my order. Have an excellent weekend!
Dear Medieval Collectibles, just received Grandson’s package! I’m excited. He’s not woken yet and I cant wait for him to open it. I’m as bad as him:) That was the fastest delivery I’ve ever had. You guys are awesome. Totally helpful and eager to please your customers. I couldn’t have done it on my own. Your helpful advice helped me a lot. Just wanted to THANK YOU ALL for all your hard work and knowledge with the sizing and super fast delivery. Not to mention your fantastic products and prices. Pleasure doing business with you all. Special shout out to Amber:) I WILL highly.recommend Medieval Collectibles to everyone I meet* thanks so very much
Thank you, thank you, and thank you for your awesome customer service! Haley has been so helpful to me during my order and exchange of merchandise from your website. She goes above and beyond regular customer service which shows that she really cares about the customer. I know I’m in good hands and can’t go wrong with Haley’s assistance. I hope she gets the recognition she deserves. Thanks, Haley!
Wanted to thank Haley for her excellent help and service while putting this costume together. I had so much fun and it was a big hit with the workers as well as the people in attendance. Thank you so much.
This company provides quality product at fair prices and has EXCELLENT customer service, something I have not experienced in a very long time! Keep up the good work! Blessed Be!
Your customer service is outstanding, and a personal Thank You to Sierra, Who Helped me keep my cool with UPS. … For real, I was very upset and frustrated with how they handled the delivery process.A “3 day priority express” should not take more than a week to arrive.My order did finally arrive and everything was just Amazing. The fit was spot on, the colours were vibrant, and the Leather goods were soft, supple, and finely crafted.I will order again from you when I need something, as anyone can provide a product, but not everyone provides the level of service that was granted to me. As a first time customer I felt as if I was already part of a family that actually cared about each other and not just a number on a computer. So Again, thank you. I will also say that I think Sierra needs a raise (or at least a free coffee). Until I order again,
Just received this a few minutes ago, and I am thrilled. 🙂 This came way earlier than I expected. Looks SO GREAT with my darkened chainmail. My wife has a matching black and green dress and we will surely be the hit at our local Ren-fest. THANK YOU for the fast service. Mytholon products ROCK! Don’t ever stop selling them. You guys have ‘the other place’ (named after a Greek goddess) beat all to pieces. Love you guys and can’t wait to place my next order!
Chelsey is an absolutely delightful young lady to deal with. She was very helpful & brought a smile to my face while being professional.
Hello, I don’t know if this is the right message board for this, I just wanted to say thank you, the medieval cutlery I ordered, I bought one for myself and one for a gift and they are awesome! Thanks again
Wow! Thank you, Mya and Sierra, you really made my shopping experience GREAT. You both have Great Customer Services and Values. I look forward to shopping again soon.
Your amazing customer service and wonderful selection keeps me coming back! Thank you, and you have a wonderful day as well.
Thanks so much for helping me out with this – I really appreciate it! I was really worried that I might be out of luck, when I saw that the figurine was broken, but you’ve made this supremely easy and non-stressful. Thanks, again, for everything!
Thanks, Mya! So I don’t really need to phone them after all. It was the word “Exception” that alarmed me, having not seen it before from UPS. I’ll be happy to see the brown overdress. As I said in my review of the green one I already have, I’ve found they’re great just to wear around the house with a turtleneck underneath. Maybe the UPS and FedEx drivers think I look a bit strange in my medieval costume, but I’m comfortable. The fabric is also good if you have two cats, as I do, who like to take turns sleeping on my lap. The canvas is tough enough to withstand them kneading their paws as they settle down, without tearing the fabric or puncturing me through it 🙂 . (I doubt if the company wants to advertise the fabric as “cat proof”, but just thought I’d mention one of its lesser-known good qualities!)
Received my order yesterday, the Aaron Black Canvas Cloak. My son is absolutely delighted with it; appearance and construction. It is very well made, tight seams, sturdy fabric. I even checked the button at the neck closure, as I’d read some negative reviews about the button being loose. The button is well secured. My son had initially asked me to make his cloak; though I would have loved to, I couldn’t find a pattern that he liked. This cloak is perfect. Thank you so much, too, for being so available and responsive to my questions, especially as this was an out-of-stock item when I ordered it.
I have always loved this store for many years and I will continue to shop here for the best prices! Thank you again so much.
Thank you. I have enjoyed all of the items I have purchased from you, and wear them proudly whenever I have the opportunity! Your creations have been a valuable part of our Shakespeare Company for a number of years. Thank you again!
I’ve ordered quite a few items and they’ve all been of excellent quality. The one time I received an item that failed (due to a manufacturing defect), they quickly made right after receiving my photographs. Definitely a company you can feel safe ordering from.
Hi, just wanted to send a quick note and tell you how impressed I was with with my recent order. It shipped super quick and my wife and I were very happy with our belts. Thanks again for our excellent retail experience with your company
I had to contact your company twice in the passed couple of days. I spoke with Haley (@ ext. 124 ) both times. First she helped me set up the return of items that didn’t fit correctly, her friendliness and professional attitude made it a enjoyable call, all she gave info on what to do to get another order here by Halloween. when we were unable to get an order to go thru last might, I call Haley this morning for help , she found the order that didn’t go thru , and got yhr item order for us with the shipping that will get it here by Halloween. With service like this and personnel such as Haley, we will continue placing orders with your Company, Again Thank You Haley for all if your Help
I recently ordered the Shadow Master Four Button Waistcoat. I received the order in just 1 1/2 days. Very impressive. Even more impressed in the quality of the item. We were skeptical that the vest would not be as BA as the picture on the website. Extremely happy new customer! Thank you!
I’ve browsed your website for quite awhile and am subscribed to the mailing list. You’re products are great so I came here to get a specific revolver for a character I’m doing for Halloween. I realized after I ordered the item that it was out of stock and sent and email wondering if I would be able to receive it by when it was needed. I received and email the next day with all the information I needed and then some from Mya! She let me know that the product I was looking at wouldn’t be here in time, but then helped me find one that was almost the exact same one, just with minor differences! She made the order adjusting process super smooth and easy, which was such a huge help. I’ll definitely be coming back to this site for future needs! Thank ou Mya and Medieval Collectibles for your great products and outstanding customer service!
Thank you so much, Mya. Your customer service is really exceptional, no joke. I am kind of blown away.
Wow, what an incredibly fantastic collection of Medieval clothing and accessories and at fairly reasonable prices!!!! So glad you have added this collection your products.Wish you had done this years ago. Keep up the great selections. Thanks.
I would just like to start off by saying thank you. I was very pleased with the experience of your site, your product assortment, and the ease of which I was able to handle my issues. The rep I spoke to on the phone, Ms. Sierra, was exceptional. Extraordinary in the truest sense of the word. One of the most professional, patient, and just pleasant people I’ve ever done business with. You are lucky to have her. She even went so far as to go measure a product with vague details on the website so that I could ensire it was the right fit for me (literally). Thoroughly explained everything from product construction, to return policy, to how the shipment options could be expected to perform. Based purely on my interaction with her I would not only do business again, bit would recommend vehemently to anyone needing products in this vein. Thanks again for you guys’ awesome service and selection, and thanks again, Sierra, for your patience and helpfulness.
I am sending you this to let you know the exemplary customer service Ihave had with an order I placed a while ago. Haley has been wonderful!!!!!!I purchased a coat for my husband that was not quite the quality I waslooking for, but she helped me find what I wanted and assisted with theorder. Now once again she had helped me with a return size adjustment. Shecould have made me do all the leg work, but she didn’t; she assisted me andtook the time to ensureI have what I need. Thanks for having such awonderful staff member who truly lives customer service!!!
I am writing to let you know of the experience I had on the phone this morning with Haley. I can not even explain to you how happy she turned around a sad situation for me. First things first your company must value its customers because I had placed the order online the night before and Haley called me right away to let me know that the two knives I ordered were out of stock but before I even had a chance to have any reaction at all to this Haley let me know that she had found a replacement for one of the knives, a Scottish Dagger. Unfortunately there was nothing similar to the Bowie knife I ordered and Haley was not sure when it would be back in stock. I had Remembered when placing my order there was another more expensive knife I was thinking of buying but did not so I decided to buy it then. Haley made sure all I had to do was log into PayPal and approve the extra money request and all was taken care of she even told me that she made a note for herself to let me know when the other Bowie knife become available again. Sorry for taking up so much of your time but I feel it is so easy for people to complain and not enough people say when they have a good experience. I will DEFINITELY be buying from your company in the future and that is due to my experience with Haley. I truly do not have enough kind words for her. She followed up with an email with links to the new products I ordered and she could not have been more polite. Thank you for employing such great people.
To whom it may concern, I just wanted to say thank you to your customer service staff. In particular Sierra. She was very helpful. Your warehouse was out of stock on the Tristan Leather Jerkin and the pant that went with the outfit. She contacted other warehouses to get me the size I needed and even was able to get me pants that suited my need for my outfit. Again, i wanted to say thank you and will definitely recommend this site to friends looking to put together costumes and outfits as well as I will be using this site for my next costume. Sincerely, Justin M
You guys are fantastic and I will always highly reccomend you for your quality and customer service! I just received my embroidered elven cloak and I love it! As a bigger guy it fit me perfectly! Thank you all so much for your help!!
I could not believe that I already received my robes yesterday! With all of the low-quality items out there, these days one never knows what one will really get. These robes are wonderful and excellently made and I am very pleased with them. It is possible that when the cream colored ones come in that I might order one if you let me know they are available
Thank you, Mya! You are always so prompt and helpful. I’m very happy I chose Medieval Collectibles to get their shoes, for the customer service alone! Cheers,
Every time I’ve called, the service has been excellent. This last time, I’d ordered something and realized I needed it sooner than the shipping I’d paid for could get it to me by, plus it was out of stock, and Mya was very helpful in upgrading me to faster shipping and also making sure it would be created in time, since it was something built in-house.
I truly appreciate your understanding and grace regarding this issue. I have updated my account’s default shipping information and believe that it is accurate and correct now. Thank you very much for your generosity! Your customer service skills are to be lauded and commended – and I deal with a lot of customer service issues, so that statement actually means something coming from me. Thanks again.
Medieval Collectibles is a great place to shop for very unusual items and I like visiting the website on occasion and sometimes making a purchase for which I have always been pleased.Thank you again,
I placed an order via text chat with your wonderful service person Mya. I had to write and let you know just how grateful I am with Mya’s excellent help. Last minute invite for my Granddaughter Audrey (7 years old) to attend a Narnia costume themed birthday party on Sunday. Thankfully, I stumbled on your website and was delighted to see a chat feature! As a 60+ year old Nana, I had no idea what in the world Narnia was, let alone figure out a costume. Googling Narnia got me over one hurdle, figuring out a costume was another. Since my sewing skills are atrocious, a home made costume was out of the question since I don’t want to traumatize my granddaughter with my lack of DIY skills. Your website was very easy to navigate and I soon found the perfect little costume for Audrey. My luck continued when I went on the chat feature and Mya was my service person. My lucky day!!! Mya was wonderful and couldn’t have been more helpful to this freaked out Grandmother with a last minute situation. I even had to add something to the original order and, again, Mya was terrific. Mya is an asset to your company and an absolute pleasure. Please let her know how very, very much I appreciate her help.
Your service has been excellent and has greatly impressed me. Thank you so much for the prompt timing of your responses. I shall wait patiently and I wish you a good day as well.
Thank you for your patience and effort. You definitely showed me that your company is reputable and changed my mind. I intend to continue my business with you, so store credit is fine. Thank you once again.
I have to say, these are AMAZING! My daughter will love them. Look better then I thought they would. Came in a great packing. Thank you so much
Yesterday, I was upset because the items I wanted for our military ball were out of stock and were not expected to be in stock in time for me to wear them. So, I called in to make sure the ship times were correct on the website (which of course they were), and to see what other options for a formal gown were available. I was so fortunate to get Sierra on the phone. She is amazing. When I told her what I was looking for, she took the time to sift through the available items and helped me put together a formal ensemble that I believe (as long as it fits me correctly), will be gorgeous and definitely produce the effect that I am going for. She was patient, kind, and really seemed to care that I was satisfied and found a suitable alternative. She is an amazing asset to your company, and needs commended for her dedication to perfect customer service. If it wasn’t for her, I would be extremely sad as I had to look through prom style dresses and end up looking like everyone else, which is not my style. Bless y’all, and bless Sierra.
I had some problems with my order. Fortunately my agent, Mya, was able to help me get everything sorted. She’s a badass. Looking forward to wrecking some shit with your products, and I will do so beautifully. Thanks again
Just wanted to say thank you for all your help! I finally ordered an axe and had is shipped 2 day service since I took forever to makeup my mind. I appreciate your speedy responses and assistance! Please pass on my sentiments to your managers or owners, GREAT customer service! Your business had been recommend me from a friend and I can say he was definitely spot on and I too will recommend your business.
Thank you so much for your help. I am so impressed with your service, we will be lifelong customers at this rate.
We ordered several items and one shirt didn’t match the color shown on the website. The staff at Medieval Collectibles went out of their way to help us find a suitable replacement and shipped it to us in time for our event! This is how you earn customers for life! Thank You Medieval Collectibles and to our two special associates who assisted with our order! We look forward to future orders and working with your friendly, helpful staff!
I just wanted to take a minute to thank you for the phenomenal Customer Service. You took your own time to look for alternatives for a pirate outfit for my wedding when the one I originally wanted was not in stock. You said you would call me back and you did with a lot of information and the continued to help me over the phone. Because of your excellent service I will recommend Medieval Collectibles along with using the site again.
Thanks so much, Ashley! You and your team have been very patient with all my changes. Thanks for making it happen when we need it the most!
I really like how quick you guys got back to me! Honestly if I could leave you at tip I would. Guess I’ll just need to order more cool stuff!
My word! You are Amazing! I can’t wait for my helm to get here! you just made my day. Also I was looking for that chest plate at other sites you’re price is the lowest so I’ll be sure to look through your goods before I shop anywhere else. Keep up the good work, Mya!
I just want to thank you for the replacement of the fairy. You are a very professional company. I will recommend you to my friends and continu buying your items. Once again thank you very much.
Thank you for the fast shipping of my Leopold padded collar. All other collars similar to this have a far too high of a neck, making it difficult to wear an arming cap. This one, with the shorter neck, should work perfectly under my steel gorget and pauldrons. The Leopold padded bracers and greaves are excellent….very good quality for the price! Nice products. Keep them in stock!! 🙂
I recently ordered a Viking Throwing Axe from you and had a question about how the axe head is fixed to the shaft. I called in and a very helpful lady talked with me about it. She personally reached out to the supplier to ask the question on my behalf and then returned a call to me and left a detailed message and answer to my question, as at the time I was unable to take the call. You guys went to extreme lengths to assist me and answer my questions, especially because my purchase was only for a 30 dollar item. Thank you so much for being so helpful and going above and beyond. I will absolutely be returning to you for the rest of my historical garb and weapon needs!!!
Thank you for the super service and fast delivery of the two tankards and the cuffed medieval pants! The tankards are simple, but very heavy-duty and well made. I bet with a little while in the freezer, they will keep a drink cold for hours. The pants fit perfectly, and look great with knee-high boots. Also, thank you for the fast shipment of my Leopold bracers and greaves. You just got the order this morning, and they are already waiting for UPS…boxed and ready! That’s FAST! I can’t wait to order again! I see an Epic Armoury Steel Sugarloaf helm in my future to complete my Crusader ensemble! Thank you all.
Thank you so very very much for ALL you help, All your efforts made a world of difference! I hope they recognize you for your OUTSTANDING care and above beyond customer service!
I just got done doing a live chat with Mya. I wanted to let you know that she was extremely helpful, courteous, and prompt with her answers. I gave her a couple of hard questions, and she researched them and helped me immensely. Please know that I appreciate the customer service, and will be a returning customer
Your Customer Service department, in particular Representative Mya, is awesome! Quick to respond and assist. This is the first time I have gone through this department. I wish all customer service was this good. Kudos to you and your team. This alone will keep me coming back
Love the customer service you have.
I am writing this note to say how much Mia was at helping me with my order. I ordered a cloak arm bracers a sword and the Tristan set. The sword was on back order so I had to choose a different one, which is ok cause I like the one better. there was a mix up with the Tristan outfit. She put me on hold very politely. Came back told me what was happening. Then she had to put me back on hold very politely again to see what was in stock. The Tristan you had. The shirt and pants you didn’t. So on hold I went again. Now she comes back this shirt would go nice with your outfit. I was looking on the web site myself. I found one I liked she looked it up and you had one. Perfect then the pants but she took care of that to. All through my phone call she was saying how sorry she was about putting me on hold. I was completely understandable. I what to make sure I got the right stuff and it was all coming in time for the renn fest. Mia was so helpful nice and put my mind at easy.It made me write this letter. Which I have never done before. Last year I ordered a pirate outfit. Next year I am looking into the undead plate armor. I am happy with your company and customer service. I will be shopping with you guys a lot in the future. Thank you, Mia.
Thank you for all your help! I received the steampunk bandit t-shirt the other day and it is great! I had looked at other sites trying to find a cool shirt for my boyfriend with no luck until you suggested this one. He loves it! So thanks again for your help. I wrote the code down for the store credit because I will be back again!
Everything has been met and beyond on my end, thank you again for such a speedy response! It’s wonderful to know that even in a situation such as this, customer service is first and foremost. It’s been a wonderful experience, and I look forward to searching more through your catalogue in the future!
I must say that on the customer service level, you do a really good job and it is appreciated.
I’ve always loved your products and have been extremely satisfied with every order I’ve made. Recently I had a small issue so I called the Toll Free number and reached customer service representative. They were very nice and solved things quickly. I love your website and I intend to keep using it for a long time to come.
Thank you so much!! You have great customer service which separates your company from the rest of the pack.
I want to say how impressed I am with the entire family of your companies! You all have been amazing to do business with and I am in love with the items I’ve received from you. Both the quality of your products and the experiences I’ve had working with you all on any issues that have come up have made me a life long customer!
Hello Melissa, Thank you, thank you, thank you. The tankard has arrived in the promised 3 business days and I love it! I will certainly be using your company in the future and recommending that others do so. Thank you very much for the excellent customer service and I will saying as much on those site that say your company is not a good as you obviously are. Thank you again and I know that the tankard will be the envy of our next NAAMA event
Excellent – this is why I really like dealing with your site. You are so responsive and helpful.
I spent HOURS online trying to find pieces of clothing to complete the look for my costume. I was alarmed by how few companies specialize in the look/feel i was going for. After stumbling across Medieval Collectibles, i decided to take a chance of these guys. I have to say, I’m more than impressed. Shipping was fast and easy, and the quality was absolute perfection. My biggest reservation was a quality product for the price point of the items. My expectations were more than exceeded. I could not be happier with my purchases. Medieval Collectibles had everything I was looking for to complete my look. I also spoke with Dee who was very kind and courteous over the phone. I will continue to buy from here and encourage others to do the same.
I am sending you this note because this past Monday, I received superior service from one of your associates, Elizabeth. I am hosting a Wild West party and needed an outfit to wear and had lots of questions and didn’t even know really which direction to go regarding styling. Elizabeth was so kind and patient and listened to all my requirements and/or likes and dislikes and assisted me in putting together a fabulous outfit complete with all the accessories and even asked questions such as if I would be standing a lot at the party so she could assess what type of shoes to suggest. She also called for a one-size-fits-most shirt to be brought to her so she could measure it for me while I was placing my order. It is not often in this day where anyone receives such outstanding customer service and I thought it worth enough to write to you and let you know you have quite a valuable employee! Where I may have spent a bit of money on my own not knowing which direction to go and possibly sending things back and getting frustrated, Elizabeth put an outfit together for me and I ended up spending way more than I would have without her help and I was happy to do so. Additionally, the clothing arrived yesterday and I have to say that she did a fantastic job of stylizing as well because my outfit is just perfect!
Dear Emily, I am sincerely grateful to you and your team for ensuring my order arrived on time. How did you manage to do it? All the way to Australia in such a short time! It meant a great deal to me that you were able to have my order delivered before our tango performance as the outfits my partner and I ordered complemented perfectly. I note also that the garments were beautifully made and well finished and they fitted perfectly. I have no reservation in recommending your company to anyone looking for unique and beautiful clothing and items from other eras. Thanks once again for incredible service.
Amazing. Product was phenomenal and the customer service was ver superior and absolutely up to par, regardless of how strange my request might have been. Would DEFINITELY recommend to anyone.
Thanks for more of medieval collectables 5 star service!
Received my first purchase from Medieval Collectibles just in time for our St. Patrick’s Day parade! I got the Grace O’Malley outfit and the Ren Fair Starter Kit Medieval. Everything is a perfect fit and excellent quality! I’m glad I went with you guys this year! I went with someone else last year because they were cheaper and was disappointed. You might be pricier, but you have the better quality. Customer service was excellent too, as well as the shipping time
I have just received my Walker 130 -Wanderer Boos Black very excited and pleased with the product and will recommend your company . Thank you
This company ROCKS! I ordered something and it was too big. Their return policy was super easy and when I called and spoke to Rachael about adding something to my order she took care of everything over the phone and even ensured I would have my costume by Oct 25th. In this world where customer service seems to be a thing of the past it is so nice to deal with a company that puts customer service first! Well done!
Made a purchase yesterday at 3:45 PM. Received it today. Seriously. Amazing! I will definitely be shopping again!
I’d like to give my experiences with Medieval Collectibles. They have been nothing but great to me in not only their fast shipping, good variety, and very helpful customer service. The products were affordable and high quality. I love my suit and I look forward to loving it for years to come.
I had a question about one of my purchases that I received in a very timely manner, seriously much faster than I thought. When I called they asked me a couple questions and for an email. I talked to three different ladies and all three were amazing at their customer service. Their names were Sierra, Kayla, and Rachael. They answered my questions and took care of situation in a hurry, and they made it an actual enjoyable conversation at that. So I would like to say thanks for the sweet gear, low price, and insanely good customer service. This site rocks and I will make sure to get any further gear from here.
I would like to take the opportunity to say that the items I have purchased in the past have held up beautifully and enjoy buying items from you. Because of that I will be purchasing all items I need from you . Also you see to it that I get them in a quick timely manner. Thank you again, a devoted shoper
I so much appreciate the excellent customer service we have received from you. You have been patient and very much focused on keeping us in the loop and making sure everything was taken care of. I work in customer service and understand just how many issues you must face in the course of a day, but you make your customers feel valued and make it as easy as possible to do business with your company. Because of how you handled our interaction, we look forward to doing more shopping with your company in the future. You should be commended on the job you do.
You have been incredibly helpful and assisted with every possible need. Your quick responses and adjustments have been insightful and met our needs. Thank you again!
Thank you so much, so very pleased with my order. LOVE the hoodies ! As always you guys never dissappoint.
I want to thank you for your excellent customer service, very fast shipping, and over all quality of your products and company. I have enjoyed doing business with you over the past few days and look forward to doing business with you again many more times in the future.
Hands down the best customer service I’ve ever had!! I know I probably wasn’t the best customer, had poor Megan changing things left and right. But she had done everything I asked and was extremely friendly and helpful. I will definitely be ordering from Medieval Collectables again and recommending them to everyone!! Can’t wait to get my order. Thanks a million!
Thanks so much for your help and excellent service!
I have to thank you again for the great customer service you have provided. Anytime I need period clothing I will definitely have you guys as my first pick.
Thank you so much. I really can’t thank you enough. I’ve been studying swordplay and fencing since I was 16 and ive finally gotten around to purchasing a sword for myself. You helped me get all the info I need super quick and were very friendly and easy to talk to over the phone. I look forward to purchasing more items in the future. The first of which would be the matching brown leather scabbard to go with my claymore.
Just received my belt and wanted to say thank you so much!! It’s beautiful and exactly what I was looking for 🙂
Beautiful, well-made, sturdy, elegant and special (Dk7008). Beyond expectations. This is the type of quality that makes Medieval Collectibles special Thanks so much.
I am impressed with the communication with this seller. They responded to my inquiries quickly and thoroughly. Fast shipping and high quality item (DK1059-3). A very smooth transaction.
Got here very fast and my son absolutely LOVES it (DK4000). It’s constructed beautifully and he’ll be able to wear it for a long time. He’s a small six year old and wears the buckles fully closed, so this can be part of his Ren Faire costume for years. Thanks!
Beautiful item (DK1055) and a great price. Super fast delivery. I’ll definitely be buying from this vendor again!
Such a great idea, and wonderful execution. I’ve always prefered carrying things on a belt than in a purse, and these little bottles are perfect.
For some reason I didn’t realize this (DK1029) was a triangular shaped bottle, but I dig it. The corks on their bottles are great quality, the leather work is effective, and carrying glass bottles on a belt is a really neat idea. I am very pleased.
Received product (DK1035) very quick! Exactly what I wanted and shop was incredibly helpful.
Thanks for your assistance. You have made this a pleasant transaction anyway and I will shop with you again!
I recently purchased a couple of Chinese broadswords (MC-1606PP) from your online store, very pleased with them, they look and feel great.
Received the bamboo Kendo sword today. It’s perfect, just what i needed and excellent quality. Your service and delivery was very fast, you guys are great. Thank You!
To start off I would just like to say I am VERY satisfied with my purchase. I am Very Impressed with the quality of the metal when it arrived. For the price I doubt I could find better. As for the shipping and arrival.. Very timely, took a week to the day with just standard shipping and in my opinion is a very solid process. I have waited up to 2 months for swords in the past with other websites. The Chainmail shirt I ordered was heavy and well fitted, Which for not crafting to measurements I would say was very lucky or excellent craftsmanship to make the chain mail as well fitting as it is. All around I would give you 10 out of 10. I will definitely be using your site from now on for all my medieval needs.
Thank you for all your assistance. You do an amazing job at taking care of your customers. Thanks again & have a wonderful weekend!
My overdress,and ring belt, for my wedding arrived today! And it’s even more beautiful than I thought it would be. Thank you for your speedy delivery, excellent prices and AWESOME quality. I’m always leery ordering clothes online but it’s EXACTLY what I wanted. Thank you thank you thank you!!!!
Just received my order in the mail! I couldn’t be happier with my items that I bought. Everything is professionally created and has such a high quality of craftsmanship. Super fast shipping speed so I will be all set and ready for this Saturday!! What a tremendous A+++ finding out about your shop. Thanks so much!!! You have made my week.
Awesome. You rock! Thanks all of the people in customer service for me. Every one has been helpful with my order.
Thank you Joseph, you were very helpful on the phone. Excellent customer service is extremely hard to find these days, but you have delivered! Keep on doing it man, I appreciate it.
I received the shoes. They fit perfectly, and are adorable. Thank you so very much for your constant attention to my situation. Megan, your customer service is exemplary!!
I want to take this moment to say that I am impressed at the service from your business. First of all, some of the wooden swords I wanted were not in stock and someone called to ask if I’d like a different item. I did of course so that made me happy. Then I received them the day after they were shipped. Just in time for our re-enactors to use them at that nights practice. I was so relieved. I am the Educational Entertainment Director for the Celtic Society of West TN and our annual festival is Nov. 1st. We are doing a battle scene from the first century AD where Boudicca, the Iceni Warrior Queen from Britain, tries to defend against the invading Romans. Thank you so much for being courteous and prompt!
I just bought a pair of swords to go with a costume event that would go with boots I ordered from you guys. Again the package was on my doorstep within 24 hours, which is mind blowing. I ordered the “dragon evolution” and “black flame combat ” swords for price considerations and was stunned at what came out of the box. If these are examples of your cheap stuff, I know I positively would be close to drooling over the high end models. Thanks again and you are now my official “go to” shop for any kind of gear.
I just ordered a pair of boots from you and was shocked that they arrived at my door less than 24 hours later. That is unbelievable service and I wouldn’t hesitate to recommend you to anyone else. Thanks again.
I just placed an exchange order over the phone with your representative, Melissa, and she was extremely helpful and friendly. Good customer service is often hard to come by, but she was excellent. Kudos, and thank you!
Ordered my stuff on Friday morning, it arrived at my house on Monday morning, and everything is just as great or better than I’d hoped for!
I recently purchased a leather gauntlet from your website and it came only TWO DAYS later! I never get that kind of speedy shipping from eBay. I will definitely be ordering from you again!
Just got my order from you guys and i have to say i am very pleased! all of the products were made from authentic leather as per the description, and it
I was just chatting with a rep named Megan. I accidentally closed the survey before I had a chance to fill it out. She went out of her way to help me and I wanted to point that out. I also spoke to one of your sale representatives, Kayla, was very helpful with answering any questions I had. Even though we talked through chat, I could tell she had a positive attitude towards her job and I liked that. Please let her know what I said and you guys keep doing what you do. Thanks again!
Thank you for such great customer service! How nice to have a real correspondence instead of an automated email that tells me not to respond. We love your items. You guys have won our loyalty.
Thank you so much for the exceptional customer service. I will happily do business with your company in the future!
Hi, I recently placed an order but an item was out of stock, so I had to send a few emails and a phone call to substitute items and pay the difference. I spoke with Rachel through emails and Melissa over the phone, and would just like to say that your customer service department is fantastic. Every step of the way they were polite and helpful, and the setback was apologized for and promptly fixed. I’ve dealt with a lot of companies, but this was arguably the best that I have received to date, and as such I will definitely be ordering from you again.
Wow! Boots arrived days ahead of promised delivery and within needed time frame, and they’re as awesome as I had hope they’d be! Needless to say I’ll be singing your praises when someone asks me where I got these. You guys rock!
Thank you very much for your quick responses and replies to my questions. Excellent Customer Service. Thanks again.
I love the quality of the craftsmanship and how easy it is to find what you are looking for on the site. I will be a customer of yours for a very long time. I am going to have to build a room dedicated just to house what you sell!
Thank you Kayla for all of your efforts. I really appreciate your going the extra mile to accommodate. I hope your boss appreciates your efforts. I have been a Customer Service Manager for 25 years and I have to say, you handled this situation extremely well with the communication, the options you made available to me and the follow up. Great job!
A great BIG thank you to the ladies and all involved. I can’t believe how fast it got here. Well packaged. My son will be so happy!
These bottles are an awesome addition to my plague doctor outfit. The green colour gives just the right eerie ambiance for the character, and they feel very high quality. Cheers!
The order shipped so fast that I could hardly believe it arrived when it did. And it was a custom request, no less. The belt is perfectly sized and the bottles are very authentic in their design. This is unreal service – thanks!
I adore these bottles! I bought 2 and was very pleased with them. They got here quick and were a wonderful last minute addition to my fantasy costume. Great quality! Thank you sooooo much!
I’ve bought from your company many times in the past, and I’ve always had a wonderful experience doing so. Recently I realized some of the items ordered weren’t in stock and wouldn’t make it by my deadline, and I was able to quickly and painlessly alter the order to interchangeable items that would make it to me on time. The customer service representative was very polite, cheerful, patient, and extremely helpful throughout the entire process. This kind of service coupled with a very extensive array of products is why I always come back to you!
We received the order and really liked everything. Thank you for your prompt service and your great products!
My order was exactly as I pictured it. The seller was very courteous and responded to all my questions very quickly. Highly Recommend!
Thank you very very much. I do look forward to purchasing again from you in the future, even more so now due to your wonderful costumer service!
I just wanted to make sure thanks were given to Kayla. She provided me with AMAZING customer service today. She even went as far as to run to check stock before she placed my order. She was very helpful and nice. This is exactly why I always buy from Medieval Collectibles.
I just wanted to let you know that I’ve received the parcel. I’m really pleased about it all. Excellent job!
I bought a small Medieval coin pouch and,I have to say, It is PERFECT! It is just what I had in mind. It was a gift for my son, who thinks that coin pouches will (or should) be back in fashion soon! I will recommend your site to all and will be back myself. As they say – Everything old is new again!
Let me just say I am impressed with your company. I placed an order a few hours ago and have already received a shipping notification, There are others items I am interested in and look forward to doing more business with you.
I just wanted to let you guys know that I think your website is awesome! I thought you should know that you have another customer to shop here now and then. You guys have some really amazing items!
I would just like to thank you all at Medieval Collectables. I have received my Assassin’s armor and it is a perfect match for what I wanted. Though the order needed to be changed, you were very helpful and friendly. I look forward to doing business with you again.
You have some great things on your website and they are very realistic, and your customer service is excellent! So I am planning on returning for future purchases. You guys are great.
You are a great help and I hope your employers know what an asset you are to the company. You are definitely a keeper!!
(: I have made my purchase already and received it very quickly! I absolutely love this company.
Hi, Just a short note to tell you I like my fairy necklace (Diana) Item number CCJO55. Great customer service and fast deleivery. Rates a 10 plus. Thank you
This is adorable and perfect! A fun, inexpensive accessory to a costume, but still sturdy and well-made. The purple glass is really pretty. Thank you!
Delivered on time and exactly how it looks in the picture. Could not be more pleased. Belt was of great quality too.
These are fantastic! They look even better in person. Extremely fast shipping and wonderful value! Thank you so much!
I absolutely love it (DK7008)!!! It fits beautifully and looks AMAZING with my Qarth and Season 4 dresses! Soooo happy!! Would definitely recommend!!
Love this arm cuff (DK6074). Fits great and is made of great material. Received a day early.
I would like to thank you all for your amazing service, you have really gone above and beyond with your assistance and it is greatly appreciated.
A lady named Kayla helped me make my order. She went above helpful when she made two trips into the warehouse. Then the sword I wanted was out of stock and now discontinued. She went and found another sword. She took a lot of time with me. That’s why I order from you. Nobody’s going to beat your customer service. I’ve never sent anything back yet, only my third order. But I’m sure, with people like Kayla, it would not be a problem!
I love the quality, great selection, and affordability! Great company, and true to your word.
In addition to the wide variety of items, your price stands out by far the best. If there is anything I need that I do not want to pay an arm and a leg for, I know I can go to medieval collectibles and not only find what I am looking for, but pay a fair and balanced price for the item
Prices are awesome, the selection is phenomenal, and the customer service is quick to get in contact with you! I always recommend medieval collectibles to people looking for larp or costume supplies
I can’t live without Medieval Collectibles be because they always have the gear I need for any quest! Also because their merchandise has proved reliable time and time again.
What’s not great about Medieval Collectibles?! A wide and varied selection of weaponry – LARP, re-enactment and real. Armour & garb from head to toe. Gifts of jewelry, statues, figurines, art. Tons of accessories from pouches, belts, frogs, pipes to camp gear. Giveaways. Contests. Holiday savings. Discounts. Coupons. Shoot – great prices on everything, too! The list is long, but this covers the basics of what makes Medieval Collectibles great to me!
We love Medieval/Magical/Mythical themed stuff so so much, so we LOVE Medieval Collectibles. In fact, we are such big fans of this theme that we named our dogs Phoenix and Gryphon, since they go with that theme. We love collecting items that relate to this theme. Of course we want absolutely everything that has a phoenix or gryphon on it, to match our dogs’ names, and Medieval Collectibles has plenty. We also love collecting dragons, unicorns, fairies, and more. In fact, we recently had a Medieval themed birthday party for our golden retriever Gryphon, and Medieval Collectibles was perfect for prizes, goody bag items, and decorative accents for the party. Here is a collage with photos from the Medieval party, which Medieval Collectibles was a big part of. Everyone dressed as knights at the party, with helmets and armor vests. We decorated the room with all sorts of medieval scenes, like knights jousting, a maiden in a tower, a medieval banquet, and more. We also made snacks to match, like cookie targets with pretzel arrows, torches out of ice cream cones and orangey snack flames, and crests made from cheese and crackers. We had all medieval themed games, and the guests especially loved the prizes, which included dragon and unicorn boxes and necklaces, which we got from your site. As you can see, we are definitely Medieval Collectibles Superfans and would recommend your site to everyone!
I’m huge fan because of your wonderful, large selection of high quality LARP, costume gear, and amazing movie replicas! My favorites being the renaissance and dragon leather outfits and all your beautiful bows! I also love all the collectibles, such as dragon figurines, dragon (which are my favorite, and I have a larger collection thanks to you), as well as fairies, and so many other wonderful pieces. You offer such a massive collection of awesomeness everyday, and you keep adding more!! Your site is the first I visit if I am looking for something new to add to my dragon collection, or something to make or add to a costume. It’s also prefect for shopping for gifts for my LARP friends or fantasy lovers!
I love the cool items and the customer service is second to none.
As an all around Rennie and LARP Gamer, I enjoy, love and worship every aspect of the things you do especially by bringing to life the items from the Lord Of the Rings trilogy. Because of your wonderful service and exquisite items i have every bit of my Dragon Tamer Outfit completed and simple enjoy the looks on kids faces when they pass me at fairs. Soon I will have the Eldarian Elf costume created all thanks to the wonderfully glorious, extensively divine items your Shop holds. Thank you all for making my dream of being a prince come true.
Suiting up with gear from Medieval Collectibles allowed me to propose to the love of my life like this! It was truly an amazing day.
Honestly, I’m a huge fan because Medieval collectables represents a rise in LARP culture in the US. That we can have a store devoted to such a huge variety of garb, costume, props, weapons, etc., that manages to stay afloat and is based in my home state is just huge and awesome. It’s always the high point of my excitement at the Gencon dealer’s hall and the place I always ask for gift cards from for birthdays and the like. I’ve really had a lot of very cool stuff come from your store and I wish you guys all the best in expanding and continuing!
Well, what i can say? I just love you guys, great stuff not only for LARP fans also have great stuff for collectors and decorative things for your house is just amazing. I love movies so i search a 300 helmet then i watch the huge variety of weapons, clothes, banners, armor and i just fall in love of the store… what else i can say? In simple words… great quality, great variety and great prices.
With the help of the site and the awesome selection of merchandise. I was able to piece together my Dragr character and bring it to life at multiple faires. Seeing the look of amazement on children, adults and rennies alike made it all worth it. It’s been so well received that performers at the Ohio renaissance festival have started to use me to interact with faire goers. And I love every minute of it!
Hello, Medieval Collectibles. The last time I placed an oder with you, I was delighted by the excellent service you provided (tunic top) after you found the item was not in stock. On my most recent order had not shipped. Today, I talked with Melissa in customer service, who expedited the order for me to be delivered by 8/28. Just want you to know how much I appreciate the attention to my concern. My son leaves for DragonCon 8/28, and would have been very disappointed if the item did not arrive on time. Not every company cares about these things, and you’ve shown that you do. Thank you for helping.
I just wanted to thank your team for a great buying experience. I’m a bit skeptical about buying from new companies online. I was pleased you had a live chat available and Megan was more than happy to field my barrage of questions about your products, service, meaning of life, etc. More exciting, however, was the immediate order acknowledgement and very fast invoice/tracking number! It’s great to have such a ready and immediate flow of feedback and update and I very much appreciate your teams effort in providing this terrific buying experience! Once again, thank you to the team at MC!
Recently I worked with one if your associates, Melissa, she was very sweet, a great help, and got back to me way more quickly than if expected, and went out of her way to be sure I was satisfied. She is a fantastic employee, and it seems to me that she is highly dedicated. Just thought you should know.
Thanks Megan, you have been very helpful and I do appreciate it. You are a credit for your employer, hope they know it. Thanks again from an old vet who likes dragons.
I just received the medieval helmet and breastplate that I ordered for the Medieval studies program here at the school where I teach. I am very impressed with the quality of the replicas – they are beautifully crafted and far exceed my expectations. I also was very impressed at the speed of delivery and the conscientious packaging. I will certainly order from MC again and recommend it to anyone looking for high quality period replicas and costumes.
You told me what was going on and gave me a possible solution to it as well. I really want to thank you for that cause I have had some bad experiences before and it can be maddening when there is nothing you can do about it. I will definitely order from you guys again because of this. Is there anyway to pass this along to your boss? You did a great job and I would love to make sure you got the credit you deserve for it.
I called your phone number in regards to an existing order that I had made. Christy received me very warmly and professional and provided excellent and articulate customer service. I was very aware of my options and felt that she legitimately wanted to help me. I just want to extend this “kudos” to her. If there is a reward system in place I recommend her for it. Thank you.
Let me begin my saying that you have demonstrated the utmost in costumer satisfaction in hanging the challenges with my order!! My compliments to you. I truly appreciate you understanding of my situation and the kindness extended to help resolve the presenting dilemma. Having my 1st and only child’s birthday is a high priority which ordering this costume will only make it complete!!
I just want to extend a huge Thank You! to Tyrin, Christi, Melissa, and anyone else I talked to. Thank you so much for your great customer service. These individuals took care of my issue quickly and painlessly. Thanks to all of you, we have all our items to dress for our trip to the Texas Renaissance Festival this weekend. Y’all are the bomb!
THANK YOU Christy – you were such an angel for helping me with my shirt order today and getting things moving so my groom and his men can be clad in your lovely Pirate attire next week!
Just wanted to write a brief note to commend Megan for her excellent customer service! She was patient and attentive to my many questions, addressed my many concerns and worked well over all in insuring that my concerns were addressed and that my experience in dealing with ‘Medieval Collectibles’ was a very positive one!
Thank you Chad. Based on how amazing you guys are and how well I was treated by your staff I will use you in the future and will recommend you to others. Thank you for your understanding and your prompt response.
I ordered the Dark Rogue harness piece with hood just in time for MegaCon and it was fantastic! I loved the design and layout and it worked great with my character (Green Arrow). I appreciate the business and to see that those negative comments do not reflect you guys today. I look forward to ordering more from you in the near future. Thank you so very much for the professionalism and prompt service.
I would like to say that this was the easiest I have ever had customer service. The operator was very kind and courteous, as well as accurate and direct in the estimated time. Thank you for making this process so easy.
I put in my order Wednesday, came yesterday. Very nice quality products, and the smell of leather was amazing. I spoke with Megan in customer services, and she was very helpful and very friendly. A good review from a satisfied customer.
Thank you so much. I’ve placed several orders (my entire costume) from this company and have had nothing but exceptional service as well as products.
I just wanted to express my gratitude towards Alicia in your customer service department. I had ordered something that was out of stock and she gave me several options that I may be interested in and also suggested ordering another size. I asked her some questions regarding the other size and she was quick to respond (within hours!) and had a great attitude. She was quick to respond and because of her great customer service I would gladly recommend this company for ordering products and I will also continue to order products. Even though I didn’t get what I initially ordered I believe the different size will work just as well.
Very cool, THANK YOU !! I placed an order this morning (Articulated Gauntlets Item#: MCI-2588) and the giftcard worked like a champ! You and DarkKnight have been fantastic — I really appreciate your most excellent customer service !!
I’m in the market for quality LARP/practice swords for myself and the boyfriend but have a pretty major latex allergy. I sent an email out in hopes that I’d even get a response as far as recommendations. To my surprise I received an email from Joseph with a link for several great, latex free options. I really appreciate the help and wanted to let you know that I will be purchasing from Dark Knight Armoury (and probably Medieval Collectibles for other items) as soon as I get the funds together!
I’m real happy with the past few orders I’ve received and it turned out to be a great series of renaissance festival outings this year. Wanted to give you guys a big thanks for everything, I loved the outfits and gear!
Not only was Joseph willing to help look for something appropriate for this project, when asked, he actually went and got each piece we were looking at so that he could measure them and give me the dimensions. I used up an extraordinary amount of his time. He was knowledgeable, patient and pleasant throughout all my questioning. If Joseph is the example of your staff, kudos to you! He was amazing!
Thank you. I really appreciate all the help. Not many would take personal intrest in a lone transaction but you have. And in addition your swift response is greatly appreciated. It speaks well on the character of your organization. I will be sure to do buisness with you for any of my future needs.
Thank you both so much for following up as diligently as you have. You guys are great and I hope your supervisors know that!!
People like you and your company make it a lot better for this ol’ Vet!
I just got my bracers from these guys and let me tell you that they have the best customer service. I talked with a representative online on their website and they were very helpful on answering my questions and even went as far as to call me when my order was shipped which is something other companies don’t do. I can proudly wear these high quality bracers to the renaissance fair this year and will order other products from this website in the future.
The bow came in time! Thank you for being a true professional during this prolonged order. I am happy with the bow design and workmanship.