FAQ

Frequently Asked Questions

Here are some answers to the most frequently asked questions by our customers. If you don’t see an answer to your question you can email us or call us.

Sorry we do not have a paper catalog. We only have our online store at this time.

We do not have a storefront. You can arrange to pick an order up at our warehouse by calling us before placing your order.

We are located at 401 North Richland Creek Drive, Princeton, Indiana.

All in stock orders will ship the same or next business day. Your order should reach you in 1-7 business days, depending on your shipping location and the shipping method you selected. International packages can take longer to be delivered.

Orders with out of stock items will not ship right away and those shipment times will vary depending on the individual item availability. Our customer service team will reach out to you if your order will not ship within 2 weeks.

You are charged for your order the moment you place the order. Our shopping cart automatically charges your card.

Our website shows stock status for all products. When you are looking at an item, just right of the picture and under the item number, you will see the availability. You may have to select options before the availability is displayed. If it says In Stock, then we have the product in our warehouse. If it says “Estimated to ship in 5-7 business days” or any other shipping estimate, this means the product is out of stock. The time frame given is a general estimate of how long it should take for us to get this product back in stock after someone places an order for it, provided the item is not backordered. This date is not certain, but a general estimate. Our availability will not state if the item is on backorder, as backorder status can change very rapidly.

Please call us toll free 1-877-637-9673 or email us service@medievalcollectibles.com with your Order ID/Invoice Number or the full name the order is under and we can tell you when your order will ship.

It depends on what you ordered. We carry a lot of specialty items. Some are always in stock, some items take 4-5 days before shipping, and then there are some items that are either custom made or special ordered from other countries and can take a couple months. Once your order does ship, you are emailed a notification with a tracking number.

Generally, your order will ship when all items are in stock. If you have an order with both in stock and out of stock items, you can arrange to have your in stock items shipped by contacting our customer service department.

We ship via UPS. All of our packages are shipped insured to protect against loss or damage.

 We accept Visa, MasterCard, Discover, PayPal and Money Orders. You can use your credit to order via our Toll Free phone number or through the website. You can use PayPal if you are ordering through the website. If you do not have a credit card or a PayPal account you can mail your order in with a Money Order (drawn in US funds). Please note, we do not accept American Express or Personal Checks.

We will take returns for up to 90 days for store credit or exchanges, or 30 days for a refund, from the ship date of your order. Any items being returned must be in original condition. This means the product cannot be worn, washed, soiled, damaged, or used in any way. To see our full return policy please follow this link: Return Policy

Yes we do! To see how much your shipping cost will be, you can add the items you wish to order to your shopping cart and then click on “Get Estimates”. Please see our Ordering page for full information on International order requirements.

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