"Between your customer service and the way your representatives handle any issue or question that comes about has made you, in my humble opnion, the absolute best online site I've ever ordered from. So far I have ordered two pipes: the Goblet Pipe and Dwarf Pipe. They are grand pipes, smoke well and they are comfortable. The bowl doesn't ever get hot with the briar wood. I plan to purchase the entire churchwarden line. Thanks again, you guys are the best!"