"I so much appreciate the excellent customer service we have received from you.'You have been patient and very much focused on keeping us in the loop and making sure everything was taken care of. I work in customer service and understand just how many issues you must face in the course of a day--but you make your customers feel valued and make it as easy as possible to do business with your company. Because of how you handled our interaction, we look forward to doing more shopping with your company in the future. You should be commended on the job you do. "