"A lady named Kayla helped me make my order.' She went above helpful when she made two trips into the warehouse.' Then the sword I wanted was out of stock and now discontinued.' She went and found another sword.' She took a lot of time with me.' That's why I order from you.' Nobody?s going to beat your customer service.' I've never sent anything back yet, only my third order.' But I'm sure, with people like Kayla, it would not be a problem!'"