"I was just chatting with a rep named Megan. I accidentally closed the survey before I had a chance to fill it out. She went out of her way to help me and I wanted to point that out. I also spoke to one of your sale representatives, Kayla, was very helpful with answering any questions I had. Even though we talked through chat, I could tell she had a positive attitude towards her job and I liked that. Please let her know what I said and you guys keep doing what you do. Thanks again!"