"While shopping the dark knight armory, the layout of the page confused me and i had trouble finding what i was searching for. I used the chat help request, and the operator "joseph" helped me find the perfect warrior armor for the SCA event my brother and I are attending. I gave him very limited information but that didn't stop him from being a tremendous help. Because of him, your site is bookmarked, and will be used regularly by me. Thank you."