"It has been my experience in recent years that the emphasis on customer service has been shelved as an old-fashioned, time-wasting inconvenience. Like the horse and buggy it seems to have fallen by the wayside - an out of favor and only dimly recollected concept gathering dust. Sadly this creates a disconnect between businesses and customers, neither doing anything about it because it has become, "just the way things are." Imagine my delight, then, when I placed an order on medievalcollectibles.com after Christmas for three T-shirts my son asked me to order for him, his brother, and his father to wear. The three of them are gamers and like Diablo III. I'm not going to pretend I know anything about that game. Scrabble and Trivial Pursuit are more my speed. I did, however, order the three Diablo III shirts requested and waited for their arrival. I sent an inquiry to the service email at the site later to request a tracking number and ETA on the shipment, but didn't expect to receive a response anytime soon as many companies don't have a good handle on their incoming email. I was surprised to get a quick response from Megan. She was very accommodating, and when I decided to go ahead with the order for one of the shirts, but requested a refund for the other two, she let me know that the tracking information was forthcoming for the remaining order and that a refund notification would be emailed presently. In short order I received both emails with the information I needed. When I have a good customer service experience, I believe it's important to say so. I was so impressed that I have begun to spread the word about Medieval Collectibles. I have also told my "near and dear" to consult the website when they want to make birthday and Christmas lists for next year. Thanks again for making my shopping experience the best I've had in some time. "