Shipping Information
Please note that we do not show
inventory on the website, which
means just because you can order
it, it may not be in stock.
If you need your order ASAP,
please contact us to check
availability. To see if items are in stock and
check availability, please call
1-877-637-9673.
Please note that you will not be
notified if what you ordered is
not in stock. You may call our
toll free number to check on your
order.
Please Choose a
Section Below:
General Shipping Information:
All products are
automatically shipped UPS Ground. If
you must have your products by a
certain date, then you should
consider requesting special
handling, which can be arranged at
an additional cost.
Some items may have an
additional handling fee because
they ship in an oversized box. You
will need to select the Additional
Handling before you can add the
item to your cart. You will also
need to have all the options
selected (like size or color)
before you can add the item to
your cart.
Shipping Time Maps
Please note that these maps do not
mean that you will have your order
in the amount of days it shows to
your destination. This estimates
how many days you will get your
package when it
ships. Not all orders ship right
away due to items not being in
stock or on backorder. If you need
your order by a certain date,
please call our office
Monday-Friday between 9 a.m. and 5
p.m. CST at
1-877-637-9673.
UPS Ground Transit
Map
Express Shipping:
Express shipping is
available at an additional charge.
We offer 3rd-Day, 2nd-Day,
and Next Day Delivery. Please call
us for a quote 1-877-637-9673 and to see if the items
are available to ship. Please note
that if you place an order through
the shopping cart, you cannot
select express shipping. These is
because some of the items may
not be in stock and will not ship
out that day. Please call the
office to place your order so we
can see if the items are in stock.
We do not post our inventory on
the website. If you have a need by
date, please include it in the special
instructions area. If there is no
need by date given on an order and
an item(s) is backordered, you
will not be notified and the
products will be shipped
when the items are available.
International Shipping:
We ship to
most countries all over the
world!! Please email
(service@medievalcollectibles.com)
for a quote on
international shipments. See our
ordering page for more
information on International
Orders. Please
note that Medieval Collectibles is
not responsible in any way for the
payment of your countries customs
and duties fee. That is your
responsibility and is not included
in the shipping costs that we
charge. International
customers will receive one
shipment per order and there will
be no backorders. Items that are
available/in stock will be put on
hold and wait for the backorders
to come in unless you agree for
two shipment costs.
Alaska and Hawaii:
We can ship ground to Alaska and
Hawaii, however it does cost
more than shipping to the lower
48. If you provide a shipping
address to Alaska or Hawaii you
must select the Alaska, Hawaii
and Canada shipping option,
which is right below the regular
shipping option. If this option
is not selected, you will still
be charged the correct amount
for where you are having your
order shipped to.
Damaged Items Through Shipping:
When you receive your
order please look at the box
before opening it, if there are
any dents or holes in the box and
you think the contents are
probably damaged, CALL US
IMMEDIATELY!! Do not wait 5 or 6
days later and then call us, there
will be nothing we can do about
it.
DO NOT SEND THE BOX BACK TO US.
We will arrange for the shipping carrier to
pick up the damaged box. Please
contact us for directions on what
you may need to do. You can contact our office
Monday – Friday 9:00 a.m. – 5 p.m.
CST at 1-877-637-9673.
Damaged or Defective or Wrong
Items:
These are items that have not been
damaged through shipping, but are
manufacturer defects or have been
sent by mistake. If for some
reason you have received an item
that is damaged, defective or
wrong items, please contact us
A.S.A.P. (with in 3 business days) so we can exchange it for
the correct item. You can contact
our office Monday – Friday 9:00 a.m.
– 5 p.m. CST at 1-877-637-9673.
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