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Ordering Information
Please note that we do not show
inventory on the website, which
means just because you can order
it, it may not be in stock.
If you need your order ASAP,
please contact us to check
availability. To see if items are in stock and
check availability, please call
1-877-637-9673.
Please note that you may not be
notified if what you ordered is
not in stock. You may call our
toll free number or email us to check on your
order.
Please Choose a
Section Below:
Ordering In General:
There
are four different ways for you
to place your order. You can
order online, by phone, by fax,
or through mail. Types of
payment we accept are Visa,
MasterCard, Discover, Money
Orders, and PayPal. Each way to
place an order is explained in
detail below. You MUST be 18
years or older to make a
purchase from our website.
Ordering Online:
Ordering online is easy and
safe. Our shopping cart will
save your information for you
next time you order. When you
are signed in, you can view your
order history, edit your
profile, view your wish list,
and save different shipping
addresses in your address book.
Ordering By Phone:
Our office hours are Monday
through Friday from 9:00 a.m. to
5 p.m. CST. You can call
between these hours to place an
order with a sales
representative. Call the orders
to 1-877-637-9673 ext. 111. All
phone orders can be paid by
credit card only. After office
hours, the phones will roll over
to the office voice mail. Please
leave us a message and one of
our representatives will get
back with you the next business
day.
Ordering By Fax:
The fax number is 239-236-0965.
You can fax orders to this
number 24 hours a day, 7 days a
week. You can use our Printable
Order Form, or you can write out
your own form. Just make sure to
include all of your information,
including Billing and Shipping
Address, Item Numbers and
Descriptions, Credit Card Type,
Number, and Expiration Date.
Also include contact information
(Daytime phone number and email
address), and any special
instructions. All fax orders can
be paid by credit card only.
Ordering Through Mail:
Our
mailing address is: Medieval
Collectibles, C/O Ordering
Dept., P.O. Box 120, Princeton,
Indiana 47670. Please mail
orders to that address. If you
are paying by Money Order,
please make it payable to
Medieval Collectibles. Please
note: We do not accept Personal
Checks.
Need
By Dates:
We consider most of the
products we offer special order
items. We do keep a lot of items
in stock, but not all of the
items on our website are in
stock, if you need your order by
a certain date for an event,
please call us or type the date
you need it by in the "Special
Instructions" box when ordering
online. If we cannot get the order
to you buy your need by date, we
will call you as soon as possible
to let you know. If you do not put
anything in the Need by Date
area, we will not know you need
it in a week! Just a
suggestion, order ahead of time!
Sometimes items are on backorder
or they just take a couple of
weeks to get in stock. Allow time
for shipping, and also allow time
for exchanging clothing items if
they do not fit.
Backorders:
We carry over 9,000 products on
our website from over 100
different
manufacturers/suppliers.
Occasionally items are
backordered. We do not have any
control over backorders! When
items go on backorder that means
we do not have an estimated date
of arrival. If an item you order
is on backorder you can wait for
it to come in, you can switch to
something else that is similar
or if you need to, you may
cancel the backorder. We
apologize ahead of time for
backorders, we hate them as much
as our customers do.
International Orders:
CANADA:
We now accept orders from Canada
through the website. Canada
customers can check out normally
through the shopping cart. You
will need to select the option
that says Alaska, Hawaii &
Canada, which adds on additional
shipping. If you do not choose
the correct shipping option, you
will still be billed the correct
shipping cost. If you are ordering
large items, like full suits of
armor, longbows, shields or
tables/furniture, etc., the
shipping may actually cost more.
ALL OTHER COUNTRIES: We are happy to ship to our
International customers. We do
not take International orders
through the web site for a
couple reasons: 1. Shipping
prices are completely different
than US prices and will vary per
destination. 2. If you are
paying with a credit card, we
require the card holders
signature for the first order.
Repeat orders can be emailed to
us.
If you are interested in our
products and would like to place
an order, please email us (service@medievalcollectibles.com)
with the item numbers and
quantities, your city, country
and postal code. We will email
you back with the product
availability and a shipping
quote. We ship all orders via
UPS. We will also send you
our payment and shipping terms
for international orders.
We ship almost worldwide. We do
not and will not ship to South
Africa or Africa, please do not
ask. A couple requirements for
international orders are: 1. All
payments must be made in US
funds. 2. You are responsible
for knowing your local law and
knowing if what you are
importing is legal. 3. You are
also responsible for any taxes
or customs fees that your
country may charge you. You can
simply call your country's
customs department and ask if
what you are ordering is legal
and based on its value what they
may tax you.
We accept Visa, MasterCard,
Discover, American Express,
PayPal, Cashiers Checks and
Money Orders. Please give us an
email if you are interesting in
placing an order!
Return
Policy
You may return any item* as long
as it is within 30 Days of when
you received it. You must call our
office to receive your Return
Authorization Number. If we
receive a return with out an RA
Number on the outside of the box,
it will be refused.
*Medieval Collectibles will only
take back clothing items if they
have not been worn or washed and
they must be in the original
packaging. Medieval Collectibles
also will not take back any used
weapons.
Custom orders, such as armor or
bows are not returnable unless
they are defective and have not
been used. These situations will
be handled on a case by case
basis and will only result in
replacement.
Once we receive your
authorized return, you can
exchange the items you are
returning or just return them for
a refund. If you are not doing an
exchange, there is a 15%
restocking fee. If you are doing
an exchange then the amount of the
merchandise of items returned can
be applied to anything. Shipping
and Handling is not refundable.
There will be a shipping fee
on all exchanges.
Please return your items in
their original packaging or how
they were sent to you. We do not
send you balled up, wrinkled
clothing, so please do not send
it back that way. Clothing
returns that come back with out
any packaging or are not folded
nicely may be subject up to a
30% restocking fee.
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